Troubleshooting

We are always happy to hear from our customers, but before contacting Helvar Support, please read these pages, as they may provide a solution to the problem that you have encountered.

• DALI subnet devices are behaving erratically

• Router incompatible

• Router firmware update has failed

• I have forgotten my password

• Routers view does not show any routers

• Upload fails

The LEDs located on the front panel of the 905, 910 and 920 routers are preprogramd to flash a specific set of colours when an error state has been detected. For a detailed breakdown of LED A light-emitting diode (LED) is a semiconductor device that emits incoherent monochromatic light when electrically biased in the forward direction. This effect is a form of electroluminescence. The color depends on the semiconducting material used, and can be near-ultraviolet, visible or infrared. states during Helvar Application Errors and Operating System errors including the error codes and their descriptions, see 905/910/920 LED Flash Codes After Detection of an Error State

If you have not found the solution to the problem you have encountered, please contact the Helvar Customer Support representative in your region.

Related Topics

• Helvar Customer Support

• Upgrade Router Firmware

• 910/920 LED Flash Codes After Detection of an Error State